Frequently Asked Questions

Who is Airline Operations Group?

Airline Operations Group (AOG), is an international corporation that was formed in   1995 with the mission to provide hotels and airlines with a pragmatic, efficient and cost effective approach to procuring new business and to offer a wealth of support services.

AOG researches and procures accommodation and transportation services on behalf of numerous international airlines for their crew, inconvenienced passenger & staff travel needs.

In turn, AOG offers hotels and transportation companies a source of business that provides fixed year round revenues.

As part of our new  service we offer this online travel information portal for airline employees worldwide. We provide 1,000's of global travel discounts. www.airlineoperationsgroup.com markets directly to more than 10 million airline employees, their families, and their friends!

Users/members can log-on daily to locate the latest travel bargains and search our extensive database of discounts on hotels, B&B's, condos, villas, resorts and other categories coming soon.

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What makes our website more valuable to you than other travel portals?

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Who can become a member?

Any active or retired airline employee from around the world, their spouses, their dependents (under 18 years of age), their travel companions, or their parents. FedEx, UPS, Airborne Express, Boeing, and Airbus are considered airlines, so they are also eligible to become members.

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How can I view the discount listings?

In order to view our database of discount offerings you first need to register, than click on the Member Login link on any page.  This will bring up the main member login screen simple enter your username and password.  Once inside either click anywhere on the Destination Map or alternatively enter the name of your destination and begin searching.

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What advice can you offer me when searching for discounts?

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How can I contact Airline Operations Group?

Airline Operations Group

Email stafftravel@airlineoperationsgroup.com
Telephone +66 (0) 2661-8410
Facsimile +66 (0) 2661-8413
Address 16th Floor, Lake Rajada Office Complex
193-195 Ratchadapisek Road, Klongtoey
Bangkok 10110 THAILAND

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How can I become a member?

Simply take the Register Now! link on any page, and fill out our on-line questionnaire, we will confirm your membership by return email which will include confirmation of your. username and password.

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How do I make reservations?

It's easy.  All reservations must be made directly with AOG through our website as all our discounts are exclusive and negotiated on a local level. This insures you get the best rate available. You can make your reservation request by:

Remember, some rates may be on a space available basis so book as far in advance as possible to get the best rates and avoid disappointment.

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I called a hotel and no one knew what the "AOG Rate" was?

With high turnover in the hospitality industry, particularly in reservations centers, along with differences in booking systems at individual properties, it is often difficult for some hotels to keep everyone informed of the exclusive "AOG Rate". That's why we strongly advise travelers to make their reservations via AOG's website in order to be assured of the best available rates. If this happens please email us at stafftravel@airlineoperationsgroup.com and we will be happy to contact the hotel and arrange the appropriate rate.
 

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I tried to login and I was unauthorized?

If this happens click refresh on your toolbar or go back to homepage and try logging in again. If you continues to have problems please send us an e-mail as you be using an incorrect username or password.

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I can't see anything past the Destination Map after I login?

Most likely it is due to the browser you are using. It normally only happens when logging-in from a office computer on a network or when using browsers older than 5.0. Older browsers are not always compatible with our site. Please send us an e-mail or call us if you encounter this problem so we can help you trouble shoot and/or update your browser.

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What is your privacy policy?

Any information obtained by Airline Operations Group is only for AOG, and is kept CONFIDENTIAL as stated in our Privacy Policy. To view our Privacy Policy CLICK HERE.

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