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Airline Partners
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1. Crew Accommodations & Transportation. The 5 most common issues affecting the airlines’ crew accommodation and transportation contracting are:
- TAXES - Tax and rules vary from county to county, city to city, state to state, and country to country. AOG is knowledgeable about tax exemption rules.
- SAFETY & SECURITY - Safety and security of airline crews are crucial at all times. AOG will conduct security inspection of potential hotels and has a checklist that addresses the airlines’ hotel security concerns.
- GROUND TRANSPORTATION - Ground transportation is of vital importance to the airlines. AOG will ensure that hotels and transportation suppliers provide safe and adequate ground transportation, from the use of well-maintained, fully insured and clean vehicles to the timely, careful and courteous performance of its licensed and bonded drivers.
- ACCOUNTING - Invoice formats used by contracted hotels often vary. AOG will ensure that contracted hotels meet the standard format of the airlines so as to avoid inaccuracies, such as, “double-dipping” or double charging due to non-compliance of the airlines’ 24-hour “hot-bedding” rule.
- CONTRACTS – AOG will assist the airlines to work through the components of the contract, such as mutual indemnification, tax liability, lease vis-a-vis letter of agreement, room rates, and cancellation terms using Standardized contracts.
2. Distressed Passenger Accommodations (Delayed or Cancelled flights). AOGtion by AOG is free Mobile App that allows airlines to source hotel and transport services for its Distressed Passengers during prolonged flight delays or cancellations when it is essential to secure the best offers from multiple hotels and transportation companies quickly. It is designed exclusively for Airlines, Hotels, and Transport providers, and supports smartphones, iPad, tablets, windows and iOS.
3. Emergency Response Services (Aircraft Accidents, Incidents, Diversions, Ferry Flights). AOG’s Special Operations Solution (SOS) is designed to help the airlines execute a comprehensive and efficient emergency plan for Hotel accommodation and Transport services during Aircraft Accident & Incident, Natural Disasters (i.e.: tsunami, hurricane), prolonged Airport Closures, when it is critical for the airlines to secure reasonably priced hotels for its team, crew, survivors and family members, transportation to and from the hotels, and provide the latest flow of information between the airline and the hotels.
